| Equipment Warranties |
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WARRANTY The above warranty will remain in effect with respect to all other parts for a period of ninety (90) days after shipment. Bulbs, fuses and filters are not warranted unless found to be defective prior to use. TBM will provide parts and labour to repair or replace (at its option) any part which is determined to be defective within the above mentioned warranty period providing the proper procedures for warranty claims are followed. TBM will also cover normal ground freight charges such as ground UPS, common carrier, etc. Any requests for next day delivery or second day service will be the responsibility of the user. Notice of any claimed defect must be reported immediately to TBM or an authorized dealer prior to repair in accordance with the TBM warranty procedures, available below.. Warranty will not cover incidents of abuse, misuse, accidents, overloading, or misapplication of products as set forth in the instruction manual and product application bulletins. This warranty does not cover accessories and attachments not manufactured by TBM. The original manufacturers warranty (typically 90 days) takes precedence and all claims shall be directed to their respective manufacturers. At no time shall TBM assume liability in excess of the purchase price of said equipment for which a claim is made. THE WARRANTY SET FORTH HEREIN IS THE COMPLETE AND ENTIRE WARRANTY MADE BY TBM, AND THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPUED, WHETHER OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR OTHERWISE, MADE BY TBM. NO PERSON IS AUTHORIZED TO MAKE ANY OTHER OR ADDITIONAL WARRANTY ON BEHALF OF TBM. THE RIGHT TO REPAIR OR REPLACEMENT, AS SET FORTH HEREIN, IS THE SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE ABOVE WARRANTY, AND TBM SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE, OCCASIONED BY ANY BREACH OF THIS WARRANTY, OR FOR ANY CHARGES OR EXPENSES OF ANY NATURE INCURRED WITHOUT TBM' CONSENT, EVEN THOUGH TBM HAS BEEN NEGLIGENT. Warranty Procedures All products supplied by Total Battery Management Limited carry a 12 month warranty against defective material and workmanship. It is the intention of Total Battery Management Limited warranty policy to fully protect original users and servicing dealers who submit valid warranty claims, as well as to identify and eliminate claims where product failure is the result of customer abuse, neglect or misapplication. It is also the warranty policies purpose to clarify the communications required to file valid claim and to eliminate duplicate or unnecessary effort and expenditures. Whenever the issue of a possible warranty claim is raised, the following information should be determined immediately.
Once information is completed and appears to be a valid warranty claim, *authorisation should be obtained from TBM to proceed: Tel: +44 (0) 560 294 1382 Fax: +44 (0) 1691 676179 *Such authorisation does not ensure that a warranty situation exists since further analysis may reveal abuse previously undetected. Note: TBM will allow a maximum of 2 hours to identify the problem and repair. This includes travel. Return of Defective Parts In any warranty repair where parts are being replaced Total Battery Management Limited will request defective parts to be returned and marked with RGA (Returned Good Authorisation) number for further evaluation. Claim Procedures The following procedures should be observed when submitting warranty claims. Neglecting to do so could result in unnecessary communication and delay in processing the claim.
Total Battery Management Limited Service Department, PO Box 4404, Walsall, West Midlands, United Kingdom WS1 9AT
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After Sales Support Equipment Warranties